FAQ

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We accept 3 to 24 months payment instalment plans for Government of Ghana Employees and Staff of Partner Corporate Organizations.

Not to worry, as an eZPAYSHOP customer, you can return an item within three (3) days as long as it meets our return policies.

Registration on eZPAYSHOP is easy and free. Click on the login icon at the top right corner of the home page, fill the registration form, and click on the “register” button.

GoG workers do not have to register on the eZPAYSHOP. Your account username and password is the same as your ePayslip credentials.

To log in to your account, simply click on the login icon at the top right corner of the home page, and enter your username and password.
To log out of your account, simply click the “log out” option.

If you are having trouble logging into your account, please check that you have:
-Registered for an account.
-Entered the correct username and password on the login page.
-If you are still having trouble accessing your account, please contact us

Click on the shop icon on the home page, and choose a category of your choice or use the Search Icon located on the header menu bar.

Be sure you are logged in or you have Registered for a User Account.
Follow the steps below, once you have found your preferred product:
-Click on the image of the product
-Select a payment option
-Select the quantity
-Click on “add to cart” or “buy now”
NB: Clicking on “buy now” takes you to the checkout page.
-After placing all preferred products in the cart, you can click on the cart icon on the top right corner of the page, to view the cart or proceed to checkout.
-At checkout, you will need to provide your Delivery Address, confirm your payment option, agree to our terms and conditions, before clicking the “place order” button.
Please Contact Us if you encounter any problems while placing your order.

To become a business partner, please register your interest here.

If we do not have your preferred product, kindly let us know. We are continuously broadening our product range to keep our customers satisfied.

Yes. We make deliveries of purchased items to any location in Ghana. Also, items may be collected from our office in Accra.

Yes, provide the office address as your delivery address before you place your order.

Our dispatch personnel will contact you on phone before making a delivery. If you will not be available to receive your item(s), a redelivery will be scheduled.

Our standard delivery time is 5-10 business days after confirmation of Customer’s Identity and completion of the Loan Advance Forms for GOG Staff, and the Mandate and/or Guarantors Form for the Corporate Staff.

Once you have placed your order. We will process your request within 3-5 business days. Our dispatch personnel will contact you via phone before delivering your item. If you have not received your item within 5-7 business days, contact us.

Payment is done in instalments ranging from 3 to 24 months, there will be deductions from your salary every month until full payment has been made.